Returns and refunds

Please Note

Due to each item being created as one of a kind, we encourage you to read product descriptions and measurements carefully before placing your order.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind, incorrect sizing, or if you simply decide you no longer want the item.

Please choose carefully before purchasing.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your order.

Email us with:

• Your order number
• A description of the issue
• Clear photos of the item
  

Once we’ve reviewed your claim, we’ll work with you to provide an appropriate solution, which may include a repair, replacement (where possible), or refund in accordance with Australian Consumer Law.

Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement or refund.

Contact

For any questions regarding returns or refunds, please contact us via our contact page, business email or instagram page. 

email: admin@tjreworks.com.au

instagram: @tj.reworks