FAQs
1. Where do you ship?
TJ Reworks currently only ships within Australia, and some international countries such as New Zealand, the USA & Canada.
We are working on expanding our shipping availability in the future.
We apologise if shipping isn't available to your region yet.
If shipping isn't available in your region or country and you'd like to purchase, please reach out via our Contact Page, Instagram Page or Business Email and we may be able to arrange shipping to you.
All shipping rates are calculated at checkout.
International shipping costs are based on the minimum international AusPost shipping prices.
2. Do you offer local delivery for customers purchasing in the hunter valley?
Yes! If you live in Cessnock, Kurri Kurri or Pokolbin, there is a shipping option for local delivery to avoid having to pay the AusPost shipping fees.
Please be mindful this option is only for locals in these areas. Any orders placed with the local delivery option that live outside the radius may have to be charged an additional delivery fee before I can deliver your order.
3. How are your materials sourced?
I source my materials through my generous community donations program for pre-loved textiles and deadstock fabrics that would otherwise go unused by local customers, in exchange for store credit.
Rather than producing new materials, I rework existing ones into one-of-a-kind pieces, helping to extend their lifespan and reduce waste.
Every item is cleaned and inspected before being reworked.
For more information on my community donations program, visit my '🧵👜♻️TJR Services' page on this website to read more about how it operates.
All clothing donators recieve store credit to use on future purchases.
All donated clothing helps pave the way for future collections and continuing the Fashion Circularity movement.
4. Are your products one of a kind?
Yes! Every TJ Reworks piece is handmade using reclaimed materials, meaning no two items are exactly the same. Once an item sells, it will never be restocked in the same form.
Once its sold, its gone forever.
5. What does the process of ordering from TJ Reworks look like?
Once you place your order, you should receive 2 automated emails. The first one confirming your order, and an additional one will be sent once I mark your order as received thanking you for your purchase.
Once your order is packed and shipped, you will recieve an additional email with your tracking information. If you're a local who's chosen local delivery, I will notify you an estimated time of delivery beforehand.
Once you recieve your order, you will eventually recieve another email from TJ Reworks with a care guide for your items.
10-14 business days after delivery you will also recieve one final email with a Review Request link included for you to leave an optional review and provide us with much appreciated feedback.
We also love to add our customer reviews to our Past Creations Gallery page on our website to help future customers deciding to purchase from us ⭐️
Thank you for all purchases, big or small. They truly mean the world to me & packing each one gives me great joy ❤️
6. How often do you release new collections?
As a one-person business, rather than following a strict schedule, new collections are released throughout the year as they’re completed.
Mostly released to align with the Australian seasons. Aiming for an average of 2-4 collection drops throughout the year with additional mini drops inbetween.
Follow our Instagram @tj.reworks or join the mailing list to be the first to know about upcoming collections drops & first access to mini drops.
7. Why aren’t there clothing pieces available yet?
Clothing Is Coming!
TJ Reworks is currently focused on accessories & bags while the clothing side of the brand is still being developed. Garments require a much longer design and production process, and I want to ensure they’re exactly how I envision them before launching.
They’ll be released in a future collection :)
8. Are your products handmade?
Yes! Every item is designed and handmade by myself in NSW, Australia.
9. Will you restock sold-out items?
Because every piece is one of a kind, exact restocks aren’t possible. However, similar styles may appear in future collections.
PLEASE NOTE: If you like a specific design but its no longer available, Please reach out to me on email or instagram direct message as I may be able to make you that design or similar again through a customised order.
10. How do the TJ Reworks Gift Vouchers work?
Purchase a digital voucher through our website like you would purchasing any other product. It won't charge you any shipping.
Within a business day, you'll be sent a unique redemption code for the exact amount you purchased via our email [email protected]
The unique voucher code can only be used once.
*Our Gift Vouchers Do Not Expire!
So feel free to wait until you see something you really love before using it :)
11. Do you accept custom orders?
Yes! I accept a limited number of custom projects each year depending on my availability.
All previous custom orders are posted in my CUSTOM ORDERS Highlight on my Instagram page and also in the '⭐️Reviews & Creations Gallery' page on this website for you to browse all previous reworks.
For all custom order enquiries, please reach out via our contact page, email or Instagram dm where we can discuss the design, size, colours/prints available and prices.
Email [email protected]
Instagram @tj.reworks
Join our email newsletter to receive announcements and updates on customised order availabilities.
12. What Charity Organisations do you donate to?
25% of all Scrunchie sales are donated to Ocean Conservation Namibia.
They are a non-profit organisation dedicated to rescuing Cape fur seals entangled in marine debris, discarded fishing gear, and plastic waste along the Skeleton Coast.
25% of all Keychain sales are donated to Valley Cat Rescue Project.
They're a rescue shelter local to me that works with rescuing, fostering & rehoming stray & misplaced kittens & cats.
TJ Reworks strongly advocates for adopting kittens or cats from a local rescue/shelter.
Every year around the world, hundreds of thousands of misplaced animals are left in shelters without a loving, safe home.
Please consider adopting from a shelter rather than a breeder.
TJ Reworks also strongly advocates against environmental littering and contributing to ocean plastic pollution.
Every year thousands of marine wildlife are injured or killed from plastic and garbage polluting our oceans, whether it be from consuming it or becoming entangled in it.
We donate to these causes to help expand our impact further, and to help make our homes and oceans more sustainable & safe for our future generations 🌱
13. How should I care for my item?
Recommend gentle care!
All bags and garments made by TJ Reworks are considered delicate due to being made with 100% miscellaneous materials, therefore the exact fibre content % is unknown.
When caring for items, it is highly recommended to:
- Cold hand wash only or spot clean if necessary
- Do not tumble dry
- Iron only if needed on the lowest heat setting
- Dry only on flat surfaces & never in direct sunlight
More extended information on how to properly care for items, please visit the '🪡Care Guide' page on this website!
14. Do you do market stalls?
Yes! Throughout each year there will be a variety of market stalls & events where customers can come and see my pieces in person for a discounted price & meet the designer behind the brand!
Please subscribe to our email newsletter or follow our instagram page to stay in the loop about when TJ Reworks market stall events are happening.
15. What if I have another question?
For any further questions or enquiries please reach out via our contact page, business email or Instagram direct message.
Email [email protected]
IG @TJ.REWORKS